Shipping policy

Last updated: October 2026

MOONOCASE partners with more than one supplier to produce and ship your order. Phone cases are produced with Printify and regional print facilities. Phone ring holders are produced and shipped by a separate supplier.

Production time

Cases are typically printed in about 1–2 business days after your order is confirmed (may vary during peak periods). Ring holders are produced on their own schedule by a separate supplier, so their timing can differ from the case.

Shipping

After production, each item ships from the supplier that made it. Transit times depend on your destination and the carrier. You will receive tracking when each shipment leaves.

Separate packages

If you order a phone case and a phone ring holder together, they come from different suppliers. They arrive in separate packages and may be delivered on different dates.

Free shipping

Free shipping on orders of $70 USD and up. Orders below $70 are charged shipping at checkout based on destination and order details.

Duties & taxes

Depending on your country, customs duties or import taxes may apply and are the customer’s responsibility unless stated otherwise at checkout.

Delays

Carriers and customs can occasionally delay packages. If tracking has not updated for an extended period, contact us with your order number and we will help investigate.